Policies

How we sell, ship, and stand behind what we supply. Written for professional buyers.

• Terms & Conditions

  The terms that govern your use of this site and every order you place with Wellness Beauty Warehouse: prices, how an order is accepted, shipping, liability and the law that applies.

• Privacy Policy

  What personal data Wellness Beauty Warehouse collects when you browse, order or contact us, who it is shared with, how long we keep it, and how to have it corrected or deleted.

• Shipping & Delivery

  Delivery inside the UAE is free. Anywhere else, shipping is not included in the price: it is quoted for each order individually, after you order and before anything is dispatched.

• Returns & Refunds

  How to request a return, which products can come back and which cannot, who pays for return transport, and how a refund is issued. Every return is agreed case by case, so contact us before sending anything back.

• Cancellation Policy

  How to cancel an order with Wellness Beauty Warehouse, what happens to an unpaid card order, and the points after which an order can no longer be cancelled.

• Warranty Policy

  Equipment sold by Wellness Beauty Warehouse is covered by the warranty its manufacturer provides. This page sets out what that covers, what it does not, what a claim needs, and how to start one.

• Damaged Freight

  Most of our equipment travels as heavy freight. What you do in the few minutes before you sign the carrier's paperwork decides whether a damage claim can succeed. This page tells you exactly what to do.

• Custom & Made-to-Order

  How bespoke and built-to-order equipment works at WBW: what we agree in writing before production starts, what can still be changed afterwards, and what cannot.