Terms & Conditions

Wellness Beauty Warehouse (WBW) supplies professional salon, spa, Japanese Head Spa and wellness equipment from Sharjah Free Zone, United Arab Emirates. We sell to businesses such as salons, spas and clinics, and to individuals buying for their own use.

These terms govern your use of this website and every order placed through it. By placing an order you accept the terms as they are published at that moment. If you do not accept them, do not place an order.

You can reach us at wbwarehouses@gmail.com or on +971 56 494 7977.

Every price on this site is in US dollars (USD), and so is every order total. If you pay by card, your bank or the payment provider may display a converted amount in your own currency. The exchange rate and any bank charges are between you and your bank, not us. The site does not add tax to your total: no tax or import duty is calculated or collected at checkout.

Prices can change at any time. The price that applies to your order is the one shown on the site when you place it. If a price is clearly wrong (a typing error or a system fault), we will not accept the order at that price: we will contact you with the correct price so you can confirm the order or cancel it.

Orders where the total quantity is more than 10 units receive an automatic 5% discount. It is calculated by our system when the order is placed, it counts the total number of units across the whole order rather than per product, and you do not need to ask for it.

We do not operate discount codes, coupons or vouchers. There is no field to enter one and no code that will work. If someone offers you a WBW discount code, it did not come from us.

An order you place is an offer to buy, not a completed sale. The contract is formed when we confirm the order. Until then we may decline it, for example if an item is not actually available, if the delivery address is not one we can send a freight item to, or if the price was wrong.

We accept two payment methods: card, through a hosted Mamo payment page, and cash on delivery. Card details are entered on Mamo's page, never on ours: we do not see, collect or store your card number, and cards are not saved for future use. We do not take bank transfers, PayPal or Apple Pay, so treat any request to pay that way as not coming from us.

Stock is reserved the moment an order is placed. If a card order has not been paid within 60 minutes, it is cancelled automatically and the stock is released for other customers. You can simply place the order again. Cash on delivery orders are not cancelled on a timer.

You can cancel your own order while its status is pending or confirmed. Once it moves beyond that, cancellation has to be arranged with us directly and we cannot promise it. The site has no automated returns or refunds process: anything of that kind is handled by contacting us.

Shipping is not included in the total shown at checkout. The site does not calculate freight, so the shipping line reads zero. That is not free delivery: it means the cost has not been worked out yet.

We quote shipping separately, once we know the items, their weight and packed size, and the destination. Much of the catalogue is freight-class furniture weighing hundreds of kilograms, and moving a treatment bed is not the same job as moving a bottle of oil. You will have the shipping figure before anything is dispatched.

You are responsible for giving us an accurate address and contact number, and for making sure large items can actually reach the room they are going to (lift dimensions, doorways, stairs and site access). A delivery that fails because the site cannot take the item may have to be quoted and arranged again.

You can order as a guest or with an account. If you register, keep your password to yourself and treat it as you would a key to your premises. You are responsible for what happens under your account. Tell us straight away if you think someone else has access to it.

Passwords are stored hashed, which means nobody at WBW can read yours. We will never ask you for it by email, phone or WhatsApp.

Use the site lawfully and honestly. Do not place orders you do not intend to pay for, since every order takes real stock out of circulation. Do not attempt to interfere with the site, its security or other customers' data, and do not copy or republish our product photography, descriptions or prices without written permission. We can suspend an account or refuse an order if any of this happens.

This is professional equipment. You are responsible for installing, operating and maintaining it in line with the manufacturer's instructions, for the training of anyone who uses it, and for meeting the rules that apply to your premises and your trade.

We do not publish a warranty period of our own on this site. If warranty matters to your decision, ask us before you order and we will tell you what the manufacturer provides.

We are not liable for indirect or consequential loss: lost profit, lost bookings, staff time or business interruption caused by a delay, a failure or a defect. Our total liability in connection with an order is limited to the amount you paid for that order.

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud. We do not guarantee that the site is always available or free of errors. Product photographs and descriptions are as accurate as we can make them, but manufacturers change specifications and a photograph is not a guarantee of every detail. Ask us if a particular dimension, voltage or finish is critical to you.

These terms, and every order placed under them, are governed by the law of the United Arab Emirates.

Nothing in these terms removes rights you have under UAE consumer protection law where those rights apply to you. Rules of that kind usually protect individuals buying for personal use rather than businesses buying equipment for their trade.

If something goes wrong, contact us first. Most disputes are settled faster by phone or email than by any formal process.

We can update these terms. Each version carries a version number and an effective date, both shown at the top of this page.

The version that governs your order is the one published at the time you placed it. A later change does not apply backwards to an order we have already confirmed.

If you keep using the site after a change, the current version applies to your future orders. A substantial change is worth reading before you order again.